Octopus

• ITIL is a set of best practices for ITSM. Among other things, the issues addressed pertain to improving the efficiency of information systems; how to reduce risks, how to increase the quality of IT services. Octopus has been designed from the ground up according to ITIL specifications and supports the following processes: Incident management, Service request management, Problem management, Change management, Configuration management, Event management, Service level management.

Key Product Differentiators

1. Compatible with ITIL-based incident management
2. Automated follow-up with emails to users
3. Full integration with problem management, change management and CMDB
4. Breakdown of incidents and service requests into
5. Service level agreement with automatic escalation using emails and visual indicators